Improving Malta as a tourist destination does not only depend on the quality of the product, but the service provided is equally important, tourism minister Karmenu Vella said."Workers in the sector must realise that bad service ripples out across the whole tourism sector. The crux of the food and beverage industry is hospitality," Vella stressed, adding that no matter how good or bad a product is, what makes the difference is the level of service provided.
Speaking during the announcement of the results of a survey conducted by MTA on restaurants, Vella noted that the annual expenditure on food and beverage surpassed the €300 million mark with 75% of patrons stating that they were satisfied with the services received
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